ALL ELECTRONIC COMMUNICATION WITH THE PRACTICE WILL ONLY BE RECEIVED DURING STANDARD WORK HOURS.
STANDARD OFFICE HOURS ARE M-F 8:30am to 4:30pm AND Sat. 8:30am to 12:00pm.
ANY AND ALL URGENT REQUESTS MUST BE MADE BY PHONE AT 303-442-2913.
ALL ROUTINE MESSAGES MADE OUTSIDE OF STANDARD OFFICE HOURS WILL BE RETURNED THE NEXT BUSINSS DAY.
If you are experiencing a medical emergency, please dial 911 or your local emergency number for immediate assistance.
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What is MyChart?
MyChart offers patients personalized and secure online access to their health care team and important information from their electronic health record. With MyChart, a patient can:
- View test results
- Communicate securely with your medical care team
- Request medical appointments
- View your health summary from your electronic health record
- Request prescription renewals
- And much more!
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.
What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Chrome) or you can download an app to your smartphone.
How secure is MyChart?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their own password and the account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
What is your Privacy Policy?
The Pediatric Center MyChart is owned and operated by Boulder Community Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased to anyone outside BCH.
Can I view a family member's health record in MyBCH?
You can if you have set up proxy access that allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a MyChart Proxy Access Form and submit it to The Pediatric Center. This can be done within your MyChart account by accessing Profile > Personalize. Please see the Sharing Information section below for more information regarding proxy access. Access Proxy Forms here.
Patients who wish to participate will be issued a MyChart activation code when they receive a service at The Pediatric Center patient facility. This code will enable you to log in and create your own username and password. If you were not issued an activation code or lost it, please contact The Pediatric Center at [email protected] or 303-442-2913. You may also sign up without an activation code via the “sign up now” link on the app or the MyChart login page.
Can you send me a new activation code if I lost it, let it expire or did not receive it?
To request a new activation code, please contact The Pediatric Center at [email protected] or call them at 303-442-2913. After we verify your information, a new code will be sent via email or U.S. Postal Mail.
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.
My activation code does not work -- what should I do?
For your security, your activation code expires after 14 days and is no longer valid after the first time you use it. If you still have problems, email The Pediatric Center at [email protected] or you can call them at 303-442-2913.
When can I see my test results in MyChart?
Generally, your test results are released to your MyChart account within 3 days of being finalized.
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your clinic if the situation requires immediate attention or dial 911 if it is an emergency.
Can I use MyChart to pay my doctor or hospital bills?
Yes. You can pay your bills securely and see your balances via the MyChart online portal or mobile app. However, this only applies when your date of service was on or after October 16, 2023. If you wish to pay a bill from a date of service prior, please call our office 303-442-2913.
What if I have a question about my bill?
For questions relating to a bill please email The Pediatric Center at [email protected] you can call 303-442-2913.
Where can I update my personal information (e.g., home address, e-mail or change my password)?
For the online portal, log into MyChart, hover your cursor over the Profile icon in the top menu and select Personal Information. For the app, log into MyChart, click the three dots on the top right corner of the screen and select Account Settings.
Can I receive reminders and results by text message?
By providing your phone number, you agree to receive text messages from The Pediatric Center. Message and data rates may apply. Message frequency varies.
Can I ask questions regarding a family member from my MyChart account?
No, not unless you have proxy access to that person. MyChart offers direct access to your personal health record. Questions asked about another individual's information would be placed in your health record. Since that information would not appear in the correct health record, it could potentially jeopardize your medical care.
Can I do required paperwork before I come to the clinic or appointment?
If an upcoming appointment is eligible for eCheck-in, you can use it to take care of tasks such as checking in ahead of your appointment, updating personal, medical and insurance info, eSigning documents and answering questionnaires.
Can I cancel an appointment in MyBCH?
Yes. Depending on the date and time of your next appointment, you might be able to cancel through MyChart. You can do this by viewing Visits > Appointments and Visits, select the appointment from the list or click Details. Then, click Cancel, enter cancelation comments and click Confirm Cancellation.
What if I want to request a physical copy of my medical record?
Please contact The Pediatric Center at [email protected] or you can call them at 303-442-2913.
What is proxy access?
Proxy access lets an individual view the medical records of another person and make medical decisions for that person. A proxy is a parent or legal guardian of a child; the legal guardian or holder of a health care power of attorney for individuals age 18 or older; or another legally recognized Personal Representative. A Personal Representative is a person who has the authority under state law to consent to treatment on behalf of the patient; including court-appointed guardians and parents on behalf of unemancipated minors.
If I had proxy access through the MyBCH portal, will that proxy access automatically transfer to The Pediatric Center’s MyChart?
Yes.
Can I give a family member or friend access to my account?
Yes. If you elect to, you can provide proxy access to your account. The other person must also have a MyBCH or MyChart account with Epic. In the online portal, this can be found under Health > Share My Record > Friends and family access. You may also provide this access in the app by clicking the three vertical dots in the top right corner, select Account Settings > Friends and Family Access.
Can I get access to my child or family member's account?
Yes, a parent or legal guardian of a minor may request proxy access to view their child's account. Under Profile > Personalize > Request access to a minor’s record. These requests will be reviewed and setup by The Pediatric Center Management.
How can I set up proxy access?
There are four ways to establish a proxy using MyChart:
1. A patient can use MyChart to invite someone else (friend or family member) to have proxy access to their record. The other person must also have a MyBCH or MyChart account with Epic. In the online portal, this can be found under Health > Share My Record > Friends and family access. You may also provide this access in the MyBCH or MyChart app by logging into your account, clicking the three vertical dots in the top right corner, select Account Settings > Friends and Family Access.
2. If a person wants to set up proxy access for a legal relationship (Power of Attorney, Non-Parent Guardian, etc.), you must make this request in person at The Pediatric Center. 3. A patient can ask to be set up while they are in a clinic. This is only for non-legal relationships.
Will proxy access automatically be severed once a minor reaches a certain age?
Yes. Proxy access of minors will automatically be severed once an enrolled user reaches the age of 18. At age 12 access becomes much more limited.
What is the proper procedure for disabling proxy access (other than minors)?
Just like signing up, removing proxy access can only be done in-person by submitting a revocation form. This can be done in person at The Pediatric Center.
If I have records with another health organization or hospital, can I see both records in MyChart?
Yes. You can use MyChart to view your health information from other organizations where you and your family have records. When you connect your accounts from the participating organizations, you will be able to see information such as allergies, care team, messages, test results, health issues, visit summaries and medications. Simply log into your MyChart account online and go to Health > Share My Record > Connect Your Accounts. Please note, the other organization must be using Epic’s Happy Together application for you to see data from that organization within your MyChart account.
Is it possible to grant another health organization continual access to my health information?
Yes. This is called Care Everywhere and is used when you have services at another health organization outside of The Pediatric Center on a frequent basis. This application allows the outside health care organization or provider to see and access your health information stored at The Pediatric Center. To learn more or to opt out of Care Everywhere, please contact us [email protected] or call 303-442-2913.
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic health record. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit. You may also contact The Pediatric Center by phone at 303-442-2913 or email at [email protected]
I forgot my password. What should I do?
You can click the "Forgot password" link on the MyChart sign-in page to reset your password online. You can also contact The Pediatric Center at 303-442-2913 or [email protected] to request a new, secure password.
I was logged out of MyChart, what happened?
We aim to protect the privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Can I use MyChart if I have an emergency and need to see my physician?
If you are experiencing a medical emergency of any kind, call 911.
Who do I contact if I have further questions?
You can contact The Pediatric Center at [email protected] or 303-442-2913.
Where can I find the MyChart App?
You can download the MyChart app in the Apple App Store or in the Google Play Store.
Does the MyChart app have all the same functions as the online portal?
The app has nearly all of the same functionality as the online portal. However, some features such as downloading or requesting your record, authorizing Care Everywhere, and accessing health trends and growth charts are only available by logging into MyChart.
I have an existing MyChart account with another health care system, can I synch it to MyChart?
Yes, providing that other organization participates in Happy Together.
What if I have issues with the MyChart app or the information inside?
Please contact The Pediatric Center at [email protected] or 303-442-2913.